Frequently Asked Questions
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- Frequently Asked Questions
Where can I find your menu?
Check out the menu at any of our locations that offer Order Ahead!
How do I place a catering order?
Visit our new catering site to place an order!
How do I purchase your coffee wholesale?
Please fill out our wholesale form with your business details and information and we will get in touch with you shortly!
How long will it take to receive coffee or merchandise ordered from the website?
We roast throughout the day Monday through Thursday at our HQ in Gainesville, FL. Orders received on the website will ship within 2 business days (Mon – Fri).
I ordered from the website and chose the option ‘pickup at a location.’ When will my products be ready for pickup?
Your products will be delivered to the location you chose within 2 business days. We suggest that you wait to receive an email notifying you that your order has been shipped/delivered to the location before you try to pick it up!
What’s the best way to contact Opus Coffee?
The best way to contact us is to email hello@opuscoffee.com
What is the return policy for retail items purchased at one of your locations?
First off, HANG ON TO YOUR RECEIPT! You’ll need it to return your item. If your item has a manufacturer defect (lid does not close or seal properly, for example), we would be happy to replace it within 30 days of purchase with receipt. Please return your item to the location where you purchased it.
Porcelain and Plastic Mugs and Tumblers may become brittle and break over time. This is considered normal wear and tear. Your mugs and tumblers will have a longer lifespan if you wash them by hand only.
What is the best way to store coffee?
Coffee should be stored out of the light in a cool, airtight container. If you have any further questions, email us at hello@opuscoffee.com.
What is the best way to brew coffee using {insert brewer type here}?
There are so many ways to brew your Opus Coffee! Check out our Brew Guide for our experts’ recommendations on the most popular options.
Does Opus offer coffee in pods (eg, Keurig cups)?
To use Opus coffee in your coffee pod (eg, Keurig) machine, choose our flat bottom filter grind and fill your reuable coffee pods.
